Joanna Lum Wai, NCPS
9 years in practice
Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of professional experience and the NCPS credential.
License and registration
- NCPS
- NCS20-00133 · expires May 2026
- Years in practice
- 9
- Languages
- English
Details are as listed on the therapist's public professional profile. You can check the registration with the body that granted it.
About Joanna
Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of professional experience and the NCPS credential. She focuses on everyday problems such as stress, anxiety, low self-esteem, trauma and coping with life changes. Joanna aims to make the first step easier for people who are unsure where to begin.
Her sessions are built around simple, respectful conversation. Joanna listens and then adapts each session to what the person needs that week.
Background and approach
She uses straightforward explanations and practical tools rather than jargon. This helps people manage symptoms and try new ways of responding to difficult situations. Joanna combines several approaches to suit different concerns.
She draws on client-centred work to keep the focus on each person’s goals. Cognitive Behavioural Therapy techniques are used to spot unhelpful thinking and try small experiments. She also uses EMDR where trauma memories are present and psychodynamic ideas to look at recurring patterns.
Her practice covers a wide range of issues from relationship or family stress to grief, burnout and career worries. Joanna also helps with eating and sleeping problems, anger, intimacy-related issues and challenges linked to ageing or caregiving. She supports people affected by bereavement, separation, illness and other life disruptions.
Sessions can be arranged in ways that suit a person’s routine. Joanna works in a way that is collaborative and paced to each individual’s comfort and goals. She explains options clearly and helps people find the next practical step.
Focus areas and approaches
Everything Joanna lists on their public professional profile, in their own terms.
- Stress, Anxiety
- Trauma and abuse
- Self esteem
- Coping with life changes
- Compassion fatigue
- LGBT
- Relationship issues
- Family conflicts
- Grief
- Intimacy-related issues
- Eating disorders
- Sleeping disorders
- Anger management
- Career difficulties
- Depression
- ADHD
- Aging and geriatric issues
- Attachment issues
- Blended family issues
- Caregiver issues and stress
- Communication problems
- Coping with natural or human-caused disaster
- Divorce and separation
- Emptiness
- Family problems
- Forgiveness
- Guilt and shame
- HIV / AIDS
- Hospice and end-of-life counseling
- Isolation / loneliness
- Jealousy
- Life purpose
- Midlife crisis
- Veteran and Armed Forces Issues
- Obsessions, compulsions, and OCD
- Phobias
- Polyamory / non-monogamous relationships
- Post-traumatic stress
- Prejudice and discrimination
- Seasonal Affective Disorder (SAD)
- Self-love
- Sexual assault and abuse
- Sexuality
- Social anxiety and phobia
- Women's issues
- Young adult issues
Approaches Joanna names
- Eye Movement Desensitization and Reprocessing (EMDR)
- Client-Centered Therapy
- Cognitive Behavioral Therapy (CBT)
- Emotionally-Focused Therapy (EFT)
- Psychodynamic Therapy
Naming an approach is not evidence of training in it. This directory copies what each therapist lists and does not check training records.
Online support
How Joanna brings therapy online using evidence-based approaches
Joanna uses a mix of approaches tailored to the issue at hand. Client-Centred Therapy focuses on listening and building a safe, respectful conversation so the person sets the pace and priorities. Cognitive Behavioural Therapy, or CBT, helps identify unhelpful thoughts and behaviour patterns and introduces small, practical experiments to change them. She also integrates Eye Movement Desensitisation and Reprocessing, often called EMDR, when traumatic memories are part of the difficulty; EMDR aims to reduce the intensity of distressing memories through guided processing.Choosing the right approach is part of the work together. Joanna discusses options with each person, explains what to expect, and adjusts methods as needs and goals become clearer. This collaborative process helps make sure therapy fits the individual rather than forcing a single technique.
Online formats include video calls, phone sessions, live chat and text-based messaging. Video sessions allow face-to-face conversation and visual cues, phone calls can be easier when bandwidth is limited, live chat suits people who prefer typed dialogue, and text messaging is useful for quick check-ins or brief support between sessions. These formats offer flexibility so therapy can fit around work, caregiving or other commitments.
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Questions people ask
What sorts of concerns does Joanna address?
Joanna works with stress, anxiety, trauma and abuse, depression and self-esteem problems. She also helps with relationship and family issues, grief, career worries and many day-to-day strains.
How would you describe her therapeutic style?
Her style is conversational and practical. Sessions focus on what a person needs now, using plain language and tools they can try between meetings.
What experience does she bring to sessions?
She has nine years of professional experience working in the United Kingdom and has supported people through a wide range of life challenges.
What credentials and location are listed?
Joanna holds the NCPS credential and practises in the United Kingdom.
Which languages are supported and can international clients join?
Sessions are offered in English. International clients are not currently accepted.
What session formats does she offer?
Joanna works via video calls, phone sessions, live chat and text-based messaging to fit different preferences and schedules.
How are sessions paid for and what does it cost?
Costs vary with location and therapist availability; sessions are provided through a subscription that can be cancelled at any time.
How do I begin working with her?
Start by selecting the Start Therapy button, complete the short matching questionnaire, and then schedule sessions according to the therapist's availability.
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